Refund Policy | Elvoro - Returns & Refunds

Thank you for shopping with Elvoro (www.elvoro.me.uk). We want you to be happy with your order. This policy explains how returns and refunds work.

CHANGING YOUR MIND
If you are not happy with your order, you can cancel it and return the items for a refund. You must tell us within 14 days of the day you receive your order. You then have a further 14 days to send the items back to us.

To start a return, email us at [helloelvoro77@gmail.com] with your order number and the items you want to return.

CONDITIONS FOR RETURNS
To be eligible for a refund, items must be:
- unused, unworn and in their original condition
- in their original packaging, with any tags attached
- returned with proof of purchase (your order number)

ITEMS WE CANNOT ACCEPT FOR RETURN
For hygiene and safety reasons, we cannot accept returns of:
- opened or used cosmetics, skincare, makeup brushes, sponges and applicators
- items made or personalised to your order
- underwear, swimwear and pierced jewellery, if the hygiene seal or tags have been removed
- items that are not in a resaleable condition

Your statutory rights are not affected.

RETURN SHIPPING
If you are returning an item because you changed your mind, you pay the cost of sending it back. We recommend using a tracked service, because we cannot be responsible for parcels that are lost on their way back to us.

Return address: [full return address]
Please do not send items back to the address on the parcel you received. Email us first so we can give you the correct address.

FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives faulty, damaged or not as described, or we sent you the wrong item, please email us at [helloelvoro77@gmail.com. ] within [30] days of delivery. Include your order number and clear photos of the problem. We will offer you a replacement, a repair or a full refund, including the original delivery cost and the cost of returning the item.

HOW REFUNDS WORK
Once we receive your return and check it, we will email you to confirm. Approved refunds are paid to your original payment method within [14] days. Your bank or card provider may take a few extra days to show the money.

We will refund the price of the items and the standard delivery cost you paid. If you chose a more expensive delivery option than our standard one, we cannot refund the extra cost.

If an item you return is damaged or has been used, we may reduce the refund to reflect the loss in value.

EXCHANGES
If you would like a different size or colour, email us at [helloelvoro77@gmail.com. ] and we will let you know if it is in stock. The quickest way to do this is to return the original item for a refund and place a new order.

LATE OR MISSING REFUNDS
If you have not received your refund after [14] days, first check your bank account, then contact your card provider, then email us at [helloelvoro77@gmail.com].

CANCELLING AN ORDER BEFORE IT SHIPS
If you want to cancel before your order has been dispatched, email us as soon as possible at [hello@elvoro.me.uk] and we will cancel it and refund you in full. We cannot cancel orders that have already been dispatched, but you can return them under the rules above.

CUSTOMERS IN THE UNITED STATES
The same return rules apply to orders shipped to the United States. Return shipping costs and any customs charges for returned parcels are paid by the customer, unless the item was faulty or incorrect.

CONTACT US
Email: [helloelvoro77@gmail.com]
Website: www.elvoro.me.uk

Last updated: [25/9/26]