Shipping policy
Shipping Policy
Thank you for shopping with Elvoro. This policy explains how and when we ship your order.
Where we ship
We ship to addresses in the United Kingdom and the United States. We don’t currently ship to other countries.
Order processing time
Orders are processed within 1-3 business days (Monday to Friday, excluding UK public holidays). Many of our products are sent directly from our partner warehouses and suppliers, so items in the same order may be dispatched separately and arrive on different days. You will receive a confirmation email when your order is placed and a shipping email with tracking information once it has been dispatched.
Delivery times
| Destination | Estimated delivery (after dispatch) |
|---|---|
| United Kingdom | 3-7 business days |
| United States | 7-15 business days |
These are estimates, not guarantees. Delivery times can be affected by carrier delays, customs checks, severe weather and peak periods such as Halloween, Black Friday and Christmas. We recommend ordering seasonal items early.
Shipping costs
Shipping costs are calculated at checkout based on your order and delivery address. [Free standard UK shipping is available on orders over £XX.] Any shipping charge is shown before you pay.
Tracking your order
Once your order is dispatched, you’ll receive an email with a tracking number and link. Tracking may take 24-48 hours to update after dispatch. If you haven’t received tracking within 5 business days of ordering, please contact us.
Customs, duties and taxes
UK orders are shipped with UK VAT included where applicable. For US orders, any import duties or taxes charged by the destination country are the customer’s responsibility unless stated at checkout.
Incorrect or incomplete addresses
Please check your shipping address carefully before completing your order. We cannot be responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible, because we can only change the address before the order is dispatched.
Delayed, lost or damaged orders
- Delayed: If your order hasn’t arrived within [10] business days of the estimated delivery window (UK) or [20] business days (US), contact us and we’ll investigate with the carrier.
- Lost: If the carrier confirms your parcel is lost, we’ll arrange a replacement or refund.
- Damaged or incorrect items: Please email us within [7] days of delivery with your order number and clear photos of the item and packaging, and we’ll put it right.
Undeliverable parcels
If a parcel is returned to us because of an incorrect address or because it wasn’t collected, we’ll contact you to arrange re-delivery. Re-shipping costs may apply.
Contact us
For any questions about your delivery, email us at [helloelvoro77@gmail.com] and include your order number. We aim to reply within 1-2 business days.