FAQ |

Frequently Asked Questions

Where do you ship?
We ship to the United Kingdom and the United States.

How long will my order take?
Orders are processed within [1-3] working days. Delivery usually takes [3-7] working days in the UK and [3-7] working days to the USA. Full details are in our Shipping Policy.

How do I track my order?
We email you a tracking link when your order ships. It can take up to [48 hours] to update.

What is your returns policy?
You can return unused items within [14] days of receiving them. Some items, such as opened beauty products, can't be returned for hygiene reasons. See our Refund Policy for the details.

My item arrived damaged or faulty. What should I do?
Email us at [helloelvoro77@gmai.com] within [30] days with your order number and a photo. We'll arrange a replacement or refund.

Which sizes do you offer?
Check the size guide on each product page. Our size guide shows UK, US and cm measurements.

How can I contact you?
Email us at [helloelvoro77@gmai.com].